Westcontrol has been certified to the ISO 9001 standard since 2005 (follow this link to see the certificate).

 

The main objective of our quality system is to boost customer satisfaction by ensuring efficient operation of our system.

 

Our quality system is a useful tool, enabling us to constantly improve our processes, so that we may ensure quality every step of the way.

 

Internally, our objective is to undertake improvements on a continuing basis and draw up a quality policy and objectives which reflect this.

Quality policy

 

All Westcontrol staff must be committed to being friendly and helpful to our customers and to doing their very best to meet their demands.

 

Our products must be of a quality which meets our customers’ demands and expectations.

 

Our expertise is regarded as a key factor.

 

We are working actively to improve our work processes.

Quality targets: 

 

  • Customer service level: 94 %
  • Supplier service level: 94 %
  • Customer Satisfaction Index (CSI) 80 poeng